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CDC Software Joins Industry Standards Group for the Enterprise Applications Market
Direct Marketing Hiring Plans Hold Steady
Harte-Hanks to Open New Customer Care and Tech Support Facility in Texarkana
Infiniti Research Launches TechNavio for IT Market Insight
Acxiom Acquires Harbinger Technologies Group
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Mining the Voice of the Customer to Improve Enterprise Performance and the Customer Experience
Taking a proactive approach that goes beyond what is happening in contact centers and other customer-facing departments to why it’s happening can help businesses get ahead of the issues.
Trust is the New Money
Today, trust is the commodity that fuels business and decides who wins and who loses. In order to build a trust network with your customers, process must be leveraged by the customer’s experience.
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Justifying Marketing System Investments
Marketing Automation: What Do We Do Now?
The Harvard Business Review and BI
How Profitable to Us is Each Customer Today ... and Tomorrow?
Predictability 2.0: Refining Your Householding Algorithm
Take a look at ways to revise your complex matching algorithm.
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By Storage Markets
