Product Description
Customer realationship management is one of the hottest topics in corporate America today. Projections for spending on Customer Relationship Management Systems is $5 billion by the year 2002. Most organizations have a great deal of trouble justifying their systems, this is a unique text that addresses the issue of justification and tracking performance.
About the Author
Glen Petersen is a consultant, speaker, and researcher in the Customer Relationship Managment Systems industry. He writes articles and is quoted in many publications. He is the author of High Impact Sales Automation: A Strategic Perspective which has also been translated into Japanese.
This item is not eligible for Amazon Prime, but millions of other items are. Join Amazon Prime today. Already a member? Sign in.
 |
 |
 |
|
Save all season long on bestsellers, kids' books, holiday favorites and more in our Books Holiday Store. |
|
 |
|
 |
Editorial Reviews
Product Details
|